Frequently Asked Questions

Everything you need to know about MooGoo products, shipping, and our natural skin care philosophy.

Are MooGoo products suitable for sensitive skin or eczema?

Yes, our products are specifically formulated with natural ingredients and are free from harsh chemicals like SLS and parabens, making them gentle enough for sensitive skin, babies, and those prone to skin conditions.

Do you test your products on animals?

Absolutely not. MooGoo is a cruelty-free brand. We test our products on ourselves and our families, never on animals.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the country. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase or if a product doesn't suit your skin, contact our support team for a full refund or exchange.

Are your plastic bottles recyclable?

Yes, we use 100% recyclable HDPE and PET plastic for our packaging. We encourage our customers to recycle their empty bottles to help minimize environmental impact.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna.